Urban Home in Westlake Village, CA Closed now

Reviews about Urban Home

• ★ ☆ ☆ ☆ ☆

  March 21, 2019, by Jared Karp
  First of all, the place is run and operated by rude teenagers that have probably never owned a piece of furniture in their lives. And none of them seem to know anything. So, horrible customer service. They tell you that you have 7 days to return an item even if it is damaged, but that is from the day you order it. So if it takes 6 days to get delivered, you have 1 day to return it if it is damaged. The worst part about this is that they will not come out to pick up the damaged piece of furniture! So I have this huge dresser with an ugly scratch in the front and I no longer have the rental truck to bring it back, nor do I have the help to lift even lift it. Their excuse when I called about the damaged furniture was "why didn't you look it over when you picked it up?" Well, I don't have X-ray vision to look through a box full of plastic wrap and styrofoam. Did they want me to rip open the box at the facility? Their customer service is horrible. They will not be getting my business after I somehow get my replacement. Not sure how I'm going to pull that off.